My name is Chris. I've worked for Pennswoods.net since January 2002. I read all the email that is sent through this form, some days more quickly than other days.
I usually am able to answer emails several times a day. For a faster, more effective resolution, please try to include some information. I sometimes get emails to the effect of "I'm receiving an error, can you explain it?". Unfortunately my answer has to be "Probably. Send me the error you are getting." Which means that they are still a round of email away from getting the answer they were seeking.
The bulk of the questions that are sent to me are answered in the FAQ. You're welcome to ask me anyway, but particularly on busy days my answer may well be a link to the FAQ, and a quick thank you for your time.